Support
We’re here to help. Reach out any time and browse common questions below.
Email us
support@zentrawallet.com
We aim to respond within one business day.
Call us
+234 800 000 0000
Available during business hours.
Frequently asked questions
How do I create a Zentra Wallet account?+
Download the app, enter your phone number, and verify it with the one-time code we send you. Then complete BVN verification and set a transaction PIN to secure your wallet.
How do I add money to my wallet?+
Open the app, tap Fund, and top up from your bank card or via a transfer to your dedicated Zentra account number (NUBAN).
How do I pay a merchant?+
Tap Scan, point your camera at the merchant QR code, confirm the amount, and approve with your PIN or biometrics.
Can I buy airtime, data, and pay bills?+
Yes. From the home screen you can buy airtime and data for any network and pay bills like electricity and cable TV.
I forgot my transaction PIN. What do I do?+
Use the "Forgot PIN" option on the PIN screen to reset it after verifying your identity, or contact support if you need help.
A transaction failed but I was charged. What now?+
Failed funding attempts are typically reversed automatically by your bank. If a charge is not reversed within a few business days, contact our support team with the transaction details.
How do I close my account?+
Email us at support@zentrawallet.com to request account closure. We will guide you through settling any pending balance.